These are the Service Stages, which are the points of entry where you will begin a service depending on your needs:
Give A Paw Canine Wellness, LLC Liability Waiver Form (LWF) (Required).
Twenty-Minute Complimentary Phone Call (Required/Optional depending on Service) (May Opt-Out afterward or be referred to another service professional).
Thirty-Minute Meet & Greet (Required/Optional depending on Service) (May Opt-Out afterward) Ninety-Minute Initial Consultation (IC) (Required/Optional depending on Service) (Opting-Out not recommended at this point).
Service Engagement Packet (SEP) (Required only if not in the above three stages).
Service Initiation: The process for choosing a Service is generated via secure links in our www.giveapawcaninewellness.net website portal, with fillable forms, custom-generated emails, and instructions for further information and payment protocol and options.
Twenty-Minute Complimentary Phone Call: This is scheduled online to allow the potential Client to learn more about the Service and for us to determine if we would be a good fit, or if a referral to another professional is warranted.
Meet & Greet: This is scheduled—whether for an in-person or virtual Service—then, a provided Liability Waiver Form (LWF) will be filled out, signed, and submitted electronically by the Client before the Meet & Greet, including virtual Clients.
Initial Consultation (IC): This is scheduled—whether for an in-person or virtual Service—then, a provided Intake History-Complete (IH-C), will be filled out, signed, and submitted by the Client after the Meet & Greet and in advance of the scheduled IC.
For Services that do not require a Meet & Greet, the Initial Consultation, and in some cases, the Complimentary Phone Call. To begin a service, the Service Engagement Packet is generated for the new client. These include the Liability Waiver (LWF v.2025), the Emergency & Medical (EMF v.2025), the Intake History – Basic (IH-B v.2025), and the Service Agreement (SAF v.2025).
At whatever stage the Client chooses to begin working with us (the Twenty-Minute Complimentary Phone Call, Meet & Greet, Initial Consultation, or Other Servies) and then makes a purchase, a payment confirmation email will be sent immediately, with the Service Contract and other important information following via email within 24 hours.
Service Description: Please “sniff” our Service Descriptions on the website to see what could meet your needs.
Learning: Dogs learn at their own pace. We happily allow this! We will coach you to know all the cues and signals they give us during interactions, particularly Training. The handler will be actively involved in becoming comfortable with the many elements of training successfully, for example, the precise way of marking an approved behavior, how to and how soon to reinforce it with a high value treat, how to hold your hands, which hand holds the treat and which hand offers the cue, what is “neutral position,” what about tone of voice, and when the dog makes an error, how do we keep all of these scenarios positive (and fun!)? By giving a paw!
Communication: At any time during a Service, the client is encouraged to text, email, and/or call with any questions or concerns (at no charge, within reason). We are PAW-roud to practice and uphold the highest ethical standards. As important as it is to understand a dog’s body language, we are dedicated to actively listening to Clients. Our Number One Service is Customer Service. And the human is the Customer. After an Adventure service is completed on a given day, the Client receives a “Pup-date.” “Training Tails” are provided after a Training Service. A “Woof-ness Report” is given after Wellness Services. For those Services with a completion date (e.g., six-week Training), the Client receives a “Training Tails Summary” If, after the sixth session, and in the event of “we are almost there,” Give A Paw Canine Wellness, LLC, as a courtesy and appreciation for the Client and the dog’s hard work, may offer a free extra “Seventh Session BONE-US” to address what needs shoring up.
Flexibility: Sometimes during trainings or other services such as Enrichment Consultations, an adjustment or even a new approach might help “change the picture,” and in most cases this is a positive. Remember that often the dog is the teacher, and we need to listen to him or her to meet them where they are. It will not be written in the Contract, but, when necessary, we have offered one extra session at no charge.
Teamwork: This is fundamental to setting the dog up for success. Most of our Training and Wellness Services require commitment from one main handler. This Client will, in turn, establish uniformity of approach with other members of the household. For example, if the dog “jumping up on people at the front door” is the problem behavior, and “Go to Place” is the training goal, everyone must understand the exact procedure the trainer teaches the handler to achieve the new behavior, to reinforce it, and never deviate from it.
Homework: Setting up the dog for success involves practicing a new skill two-three times a week, in the morning hours, and in the early evening hours. Developing a calendar for this and posting it in a central location is an effective way to ensure the dog is on their way to mastering the skill at a 95% level with distractions.
Mastery: At the heart of the relationship between humans and dogs is that dogs want to eat stinky, gross things, to misbehave when an opportunity presents itself, walk crooked and much faster than us, counter surf or beg at the table for num-nums, hump human legs for no apparent reason, endlessly embarrass us, and essentially be dogs. How do we allow them to be dogs, yet, meet humans in the middle, allowing for all to live harmoniously under one roof (and out and about in public)? Perhaps all the answers are rooted in canine ethology (the study of the evolution of dogs), or canine teeth, either way, allow us to distill it this way: Humans and dogs share the most singular, time-tested, successful cross-species relationship on Earth. And as we have stated before, make no bones about that!
Maintenance: After gaining mastery, for example, of a foundational skill such as Wait, we encourage Clients to continue to maintain the skill by exposing the dog to real life situations filled with a variety of low to high level distractions. When not at home, ALWAYS HAVE YOUR DOG ON A LEASH DURING THESE SESSIONS.
Service Feedback Form (SFF): The Client is encouraged to complete a confidential Service Feedback Form (SFF) after the Service’s conclusion. This will be kept internally and is for us to constantly examine ways to improve.
Testimonial: The Client may provide a Testimonial for our Testimonial Page, which will include written permission, a photograph of their dog (or allow us to choose from our gallery and get your approval), the dog’s name, and the first name and last initial of the pet parent(s). Clients will have the option to review it before posting or entrust us with our good “nose” to create it.
Social Media Story: The Client may provide written permission for us to share their dog’s Story of success on our social media platforms. Clients will have the option to review it before posting or entrust us with our good “nose” to create it.
On-Call Availability: We are available for support in whatever form that is needed. Some follow-up tips to help with your dog? A one-session refresher lesson? Anything really. This is built into the Client’s Contract, with a fixed or adjusted/discounted rate based on the Top Dog Loyalty Program.
Stripe: All payments are processed through the Stripe platform.
A 10% coupon will be applied at checkout for all Stages (Meet & Greet and Initial Consultation) and the Service itself (where applicable) when purchased online. Note that not all Stages or Services offer the 10% discount.
Payment Due: All invoices from Stripe are due in advance of the Stage and Service, whether it is for one date only (e.g., Home Visit), for a sequence of consecutive dates (e.g., three Sniff & Stride walks in a calendar week), for a package (e.g., a six-session training class), or for prepaid packages (e.g., a book of 10 Puppy Promenade Adventures).
Pay In-Person: We offer local Clients the opportunity to pay in-person with check or cash due at the initial meeting. We regret we cannot offer this to virtual Clients.
Seventy-Minute Hour: We are PAW-roud to offer the Seventy-Minute Hour. No fifty-minute hours at Give A Paw Canine Wellness, LLC; we allow for ten free BONE-US minutes!
Referral: When you refer a friend or family member who becomes a regular Give A Paw Canine Wellness, LLC Client, you receive one free Service hour in which the dog is currently participating
Charitable Donations: 2% of all aggregate proceeds are donated quarterly to animal rescues, shelters, disaster relief, and other related nonprofit agencies, reported in our Paw Prints Email Newsletter and our social media sites.
Levels: The “TOP DOG LOYALTY CLUB” (TDLC) has three levels: “Good Dog,” “Double Dog,” and “Top Dog”.
“Good Dog”: Client and dog are automatically subscribed into TDLC after completing one package, or set of prepaid packages, or having shown an investment of time and engagement of at least two calendar months with Give A Paw Canine Wellness, LLC, and the Client dog’s well-being.
“Double Dog”: Client and dog are enrolled in their second different package, prepaid packages, or having shown an investment of time and engagement at least four calendar months with Give A Paw Canine Wellness, LLC, and the Client dog’s well-being.
“Top Dog”: The Client is a current participant, has paid for and completed two different Services, which can be base rate Services, book packages, and/or prepaid packages, Once the Client initiates a third different Service, they automatically earn “Top Dog” status! BONE-fits include providing the Client with a 25% discount coupon that will be automatically applied to their third Service, and may be used for Swag from our store, for contests and giveaways, reduced ticket price to events, social media exclusives, and the coupon will remain active for all subsequent Services!
Ineligible Services: Prepaid packages, book packages, 10% website discounts, and any other discounted items.
Non-transferable: The discount coupon is for one Client only. However, it may be used toward a different dog in the family.
Opt-Out: Clients can Opt-Out at anytime.
Appointments for the three stages (20-Minute Complimentary Phone Call, Meet & Greet, and Initial Consultation) are scheduled through our Calendly account. Service Initiation is scheduled in-person or on the phone.
The Day Of: To cancel on the day of the Service, if there are urgent or unexpected circumstances, Clients may cancel with no charge, and simply reschedule when next available. If the Service is part of a prepaid PAW-CKAGE, the same applies.
One-Day Service: For a one-day Service, a minimum of 24 hours advanced notice is requested, with reasonable cause. Clients may reschedule when next available.
One-Day Service: For a one-day Service, a minimum of 24 hours advanced notice is requested, with reasonable cause. Clients may reschedule when next available.
No Questions Asked: In general, our PAW-LICY is if a Client is dissatisfied with services provided by Give A Paw Canine Wellness, LLC and can show reasonable cause for requesting a partial or full refund, this will be honored with no questions asked.
Partial: A partial refund will be returned if some of the Service was experienced positively without the Client raising an issue or concern.
Full: A full refund will be returned only after or during the first experience, no matter the category of Service, and the Client shows there is reasonable cause.
No-Shows: For no-shows, we will try to contact a new client. However, payment will not be refunded if no effort is made to respond.
Give A Paw Canine Wellness, LLC has industry-standard Commercial General Liability Insurance underwritten by Lloyds of London.
Outside Referrals: We aspire to work ethically with all potential dog Clients. However, if for any reason Give A Paw Canine Wellness, LLC deems it appropriate to refer to a different service provider, please know that this decision will be made in the dog’s best interest, based on kindness, compassion, and expertise.
Bully Breeds: As per our Liability Insurance, we regret that we cannot work with Bully breeds.